Automatic Call Distributor (ACD): Everything You Need to Know

If you’re at all involved in your business’s customer service department, there’s a high probability that you’ve heard of automatic call distributor (ACD) systems once or twice. Perhaps you’ve even considered incorporating one into your business but aren’t quite sure where to start. Luckily, while the technology behind an ACD system might be complex, the actual concepts it represents are much easier to grasp. Here’s what you need to know before you take the plunge on an automatic call Read more [...]